Frequently Asked Questions

What are the store hours of Miners Graduate Services?
Our office is a sales office so we do not have set hours. We try to be in the office Monday through Friday from 8:30 am - 5:00 pm and by appointment on Saturday but there are times when all of our representatives are unavailable due to outside sales. We recommend that you call before coming to our office to make sure a Miners Sales Representative is available.

How and when are my graduation products delivered?
Graduation products will be distributed at your school on a designated day. The distribution date is typically during the month of April. Payment in full is required before products will be released to you.

How do I pay the balance of my product order?
If you have a balance on your order you may call our office to pay by Debit/Credit or by mailing a check or money order to our office. Our office will send you a reminder in March of your balance due which needs to be paid in full by March 15, 2018.

Does the Cap and Gown Unit include a tassel?
The Cap and Gown Unit includes a tassel and any other regalia needed for Commencement. Each individual school decides their style and color of the cap and gown unit.

Does the graduation announcement include envelopes?
Each graduation announcement includes both an inner and outer envelope. The personalized name card is not included with the graduation announcement. Name cards are sold separately and are used to personalize the announcement for each student.

How do I measure for my Cap & Gown?
Give us your weight in pounds and your height in feet and inches. When measuring your height please measure from the top of your head to the floor.

When and how do I turn in my graduation product order?
Our sales staff will be scheduled to come to your school to take your order and answer questions (order dates vary by school). If you are unable to turn in your order at school on those designated dates you may place your order on-line, by mail or deliver your order to our office by the school designated ordering deadline date.

Why do I have to order my graduation products so early?
In an attempt to keep costs down, our company sends in a large group order for each school. The prices that are in the initial graduation packet that each student receives are the discounted group prices. If you do not meet the deadline, your order will be an individual order and will be subject to higher prices and product restrictions.

When should I mail out my graduation announcements?
Graduation announcements are traditionally mailed out about 3 - 4 weeks before graduation. Each student will receive a graduation etiquette informational sheet when they receive their graduation order.

How do I find my ring size?
Our representatives will bring a ring sizer with them when they visit your campus to take orders. However, you may come to our office or we can mail you a plastic ring sizer.

How is my ring delivered to me?
Once your balance is paid in full, rings are shipped via Insured US Postal Mail. If you would like to make arrangements to pick up your ring at our store you MUST call first so that we can have your ring ready for you when you arrive.

How long does it take to get my ring after it has been ordered?
Average ring delivery time is approximately eight weeks. Rings are delivered after your balance is paid in full.

What options are included in the list price of my class ring?
The retail list price of your class ring includes all the options that are shown in the picture. This includes: Stone and Stone Cut of your choice, Custom Activity/Mascot Side Designs, Engraving, and Personalized Side and School Bezel Names.

How do I get a refund?
You may receive a refund for all non-personalized items purchased. You must make your request in writing to our office on or before June 19th of the same school year that the order was placed.